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Colin Seymour

You Know This Boogie Is For Real

Now This is What I Call Customer Service

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Last year 3½ year old Lily Robinson had a very important question about Sainsbury’s Tiger bread that needed sorting out and this one her mummy couldn't answer. So what did she do? Tweet about it? Nope... how many 3 year olds have a Twitter account? Blog about it? Nope. She wrote a letter directly to Sainsbury's…

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Now normally, these kind of "silly" letters are sent straight to the bin after everyone in the office has had a little chortle. Not this one. Lily's letter was forwarded to a customer care manager who wrote this very impressive reply...

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I think this is fantastic and I especially love that he signed off with his age just like Lily did. This is the kind of customer service I'd expect from Waitrose, not Sainsbury's. Nice one Sainsbury's, give this man a payrise, more than the £3 gift card though ;-) .

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Wimpy Braille Burgers

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Wimpy Braille BurgersWimpy is something of a South African "institution". Almost every major shopping centre has a Wimpy and it's almost considered an unwritten law that no road trip is complete without the obligatory Wimpy meal at one of the motorway service stops - hands up all those Saffers who stop at Harrismith for Wimpy on the way down to Durbs.

Well, did…

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Nationwide's New OFX Statements Need Work

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We have our joint account with Nationwide and I do all my financial management and budgeting in MoneyDance so being able to quickly and easily export and import my statements is something I'm always on the look out for.

Up until now, I've been downloading the statements from Nationwide in CSV format, running them through a custom script which customises the…

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The 50 Greatest Viral Videos Of 2011

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The 50 Greatest Viral Videos Of 20112011 is nearly over and the "best of" lists are already starting to be put together.

Here are the top 50 viral videos of 2011, all neatly edited together for your viewing pleasure.

It’s a long one, but there are some real gems in there - you'll probably recognise quite a few of them, so start the video, pause it (to …

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Can I Be Your Friend?

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Can I Be Your Friend?When was the last time you walked up to a complete stranger on the street and asked if you could "poke" or "follow" them? Never?. What about with someone you know of, but they may not necessarily know you, like your local MP, a top athlete or a really good programmer? No? Strange? Well we do it online all the …

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